Shipping policy

This Shipping Policy ("Policy") outlines the terms and conditions regarding the shipment of goods purchased through the website operated by Offside Shipping Co ("Company", "we", "our", or "us") at [yourstoreURL.com] ("Website"). By placing an order through our Website, you ("Customer", "you", or "your") agree to the terms stated below.

1. Order Processing & Shipping Timeframes

All orders are processed and shipped within 48-72 hours. The processing period begins once the order has been confirmed and payment has cleared. A shipping confirmation email, including tracking information, will be sent once your order has been dispatched.

2. Shipping Method & Availability

We offer standard tracked shipping for all orders. Shipping availability may vary depending on your location and local import restrictions. If your country is not available at checkout, please contact us at offsidesupplyco@gmail.com to check shipping options.

3. Delivery Timeframe

All deliveries are expected to arrive within seven (7) to fifteen (15) working days from the date of dispatch. This is an estimated timeframe and may vary depending on external factors such as courier delays, customs processing, or local delivery conditions. Delivery times are not guaranteed.

4. Shipping Costs

Shipping fees are calculated at checkout based on your shipping address and order weight. From time to time, we may offer promotional shipping rates or free shipping. These offers are subject to change without prior notice.

5. International Shipments, Customs, and Duties

International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are not included in the purchase or shipping price and are the responsibility of the recipient. We are not liable for delays or fees resulting from customs procedures.

6. Undeliverable Packages & Incorrect Information

Customers are responsible for providing accurate and complete shipping information at checkout. Orders returned to us due to an incorrect address, failure to collect, or refusal of delivery will incur additional shipping charges for reshipment. We are not liable for any loss resulting from incomplete or incorrect shipping details.

7. Risk of Loss

Title and risk of loss pass to the customer upon delivery of the order to the shipping carrier. We are not responsible for packages lost or stolen after they have been marked as delivered by the courier.